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Some online services unavailable on Saturday 23 November and Monday 25 November

Due to essential maintenance some of our online services will be unavailable over the next few days.

  • On Saturday 23 November between 9am–5pm you will be unable to view your council tax, council tax support and housing benefits accounts or documents while we upgrade our systems.
  • On Monday 25 November between 6–11pm our online parking services will be unavailable. During this time, you won’t be able to review or pay for parking tickets or buy parking permits or visitor vouchers.

We are sorry for any inconvenience while we carry out these necessary works.

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Website accessibility

Our website is designed to be accessible and usable for everyone who visits it.

Set up your computer for easier online access

AbilityNet provides guidance about how to set up your system to get better access to information. AbilityNet will help you to:

Visual accessibility and readability

We use a high degree of contrast for the text areas on our website to make information as accessible as possible to people with visual impairments. If there is an active area on a page (this is where you can click on on an area, perhaps to open a link) it will be made obvious, either by the words using underlined text or the text will change colour as you move your cursor over it.

The information on our webpages is written in plain English so it’s clear and easy to understand.

Compatibility and screen readers

You can choose how you interact with our website. We’ve made it compatible with your computer’s built-in browser settings, operating system and common helpful technologies.

The site is built to work with most modern screen readers. The content of the pages is meaningful and all visual media have text alternatives.

Text size

Our website’s standard text size is large enough for most of our visitors, but if you need to increase the size of the content you can zoom in or change the text size with your internet browser. The website responds to zoom settings in all browsers.

Different devices

Our website is designed to work on devices of all sizes and is just as usable on smaller smartphones and tablets as on large desktop computer screens. The website is also designed to work if you are navigating it with a keyboard.

Links are highlighted as you move across a page so it is obvious where you are and there are options to skip to the main content on every page.

Making the site better

We are constantly updating and improving our website and we test our online services with real users. We work with people who have specific accessibility needs, and with those who have someone helping them to use websites.

This approach helps us measure digital skills and identify any barriers. If you find it difficult to access content on the site, please send us feedback through the form below called 'Was this information helpful?'.

Was this information helpful?



Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.