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  5. Enforcement

Changes to how you report a problem on a street or request containers and bags

We have made some changes to make it easier to report a problem on a street (e.g. full litter bins, dog fouling), missed rubbish or recycling collections, and to how you order new recycling containers or bags.

You can report issues or request a service from us by downloading the Love Clean Streets app or reporting it online through My Islington, which is the new customer account where you can also access more services like council tax. By registering you can also track the progress of your report online. 

If you use this service, please help us to improve things in future by completing a short survey to let us know what you think.

May bank holiday services

Find our opening times and changes to services over the May bank holiday, including revised rubbish and recycling collections, parking restrictions and customer contact centre hours. 

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Graffiti

How we are tackling the problem of graffiti and how you can help us by reporting it.

Graffiti is against the law

The police or any officers authorised by the council can issue a fixed penalty notice of £80 for graffiti offences. 

It is termed as criminal damage which carries a maximum custodial sentence of ten years.

Graffiti is not just a criminal offence, it can also have a negative impact on the lives of those whose neighbourhoods, parks, and property are affected by it and every year we have to spend thousands of pounds of taxpayers’ money removing it. 

Report it

We work closely with the police and others to identify and prosecute graffiti offenders. You can also help us to tackle the issue by reporting it.

You can report it in the following ways:

  • Download the Love Clean Streets app to your phone. From Google Play or the Apple store.
  • Log into your My Islington account. If you don’t have an account and want to track your reports and access more services like council tax, register now.
  • Report anonymously through the Love Clean Streets website. You won’t be able to track your report if you choose this option.

Graffiti removal

All offensive graffiti such as abusive and racist graffiti will be removed within 24 hours. Most other graffiti will be removed within five working days.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.