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Changes to how you report a problem on a street or request containers and bags

We have made some changes to make it easier to report a problem on a street (e.g. full litter bins, dog fouling), missed rubbish or recycling collections, and to how you order new recycling containers or bags.

You can report issues or request a service from us by downloading the Love Clean Streets app or reporting it online through My Islington, which is the new customer account where you can also access more services like council tax. By registering you can also track the progress of your report online. 

If you use this service, please help us to improve things in future by completing a short survey to let us know what you think.

Some website forms are not available

We are sorry that currently some of our website forms are not working. We are working to resolve this issue as soon as we can. You can still pay your council tax, housing rent, service charges and pay for your parking permit and penalty charge notices.

May bank holiday services

Find our opening times and changes to services over the May bank holiday, including revised rubbish and recycling collections, parking restrictions and customer contact centre hours. 

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Pay or appeal a Fixed Penalty Notice for dropping litter or waste

If you have been issued with a Fixed Penalty Notice (FPN) for dropping litter or waste, find out when you need to pay it by, and how you can pay or appeal it.

If you have been issued with a fixed penalty notice (FPN) for dropping litter or waste, you have 14 days from the date of issue to pay the fine. If you don't pay within 28 days, the case will go to court, where you could receive a fine of up to £2,500 plus costs.

Pay a fixed penalty notice

Issued by Kingdom

Issued by Islington Council

  • Pay online
  • Phone020 7527 2000
  • Post: Payment may be made by cheque payable to ‘Islington Council – NR301 TJ46’ and sent to: Civil Protection, 3rd Floor Laycock Wing, 222 Upper Street, London N1 1XR.
  • Electronically: By Bankers Automated Clearing Services (BACS). Payment should be made to: Barclays Bank PLC, 1 Churchill Place, Canary Wharf, London E14 5HP.
    • Sort code: 20-00-00
    • Account number: 93377261

Appeal a fixed penalty notice

Issued by Kingdom

You can appeal by sending your request by email to: islington.council@LASupport.co.uk

Issued by Islington Council

The council will consider written representations received within 14 days of the notice. 

Send your appeal by email to ASB.Appeals@islington.gov.uk or by post to: Civil Protection, 3rd Floor Laycock Wing, 222 Upper Street, London N1 1XR.

To help you write your appeal, check these common responses to appeals.

What if there were no signs telling me not to drop litter?

We are not required to place signs in every street, road, highway or open space to tell people not to litter. Littering is a criminal offence and has been for many years.

What should I do if there are no litter bins nearby

It's not possible to place litter bins in every street, road and highway. Every effort is made to place bins where they are most needed. Where bins are not available it is up to you to act responsibly and take your litter home, or carry it until a bin is available.

Where do I put my cigarette end if there is a danger that it will catch fire in a bin?

Smokers are responsible for ensuring they completely extinguish their cigarette before placing it in the bin. Most bins have stubbing plates provided. If no suitable bin is nearby, you should carry the cigarette end with you until you find a suitable bin.

Why are small items of litter treated the same way as dropping larger items of litter?

By law, litter includes small items like cigarette butts and chewing gum. In many ways these are more of a nuisance and more expensive to clean up than other items of rubbish.

Why does a little bit of litter matter?

Littering is not only a serious blight on our environment but very costly to the council as well.

Why wasn't I given a warning first?

Littering is an offence. We can take enforcement action where the offence is committed and do not have to give people a warning.

I offered to pick the litter up. Why was I still issued a FPN?

The offence relates to the dropping, throwing or depositing of litter and leaving it. So whether or not you volunteered to pick up your litter after, you have committed an offence and will be issued with a FPN.

Are your enforcement officers given bonuses for the number of FPNs issued?

All of our enforcement officers will issue FPNs where there is evidence that an offence has been committed. Enforcement officers are paid a salary that is not determined by the number of FPNs issued. The aim of this enforcement activity is to stop people from littering, not to make money.

What happens if I receive a second FPN within 12 months of receiving the first?

If the same person commits the same offence more than once in any 12 month period, we might prosecute them rather than giving them another FPN.

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