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Changes to how you report a problem on a street or request containers and bags

We have made some changes to make it easier to report a problem on a street (e.g. full litter bins, dog fouling), missed rubbish or recycling collections, and to how you order new recycling containers or bags.

You can report issues or request a service from us by downloading the Love Clean Streets app or reporting it online through My Islington, which is the new customer account where you can also access more services like council tax. By registering you can also track the progress of your report online. 

If you use this service, please help us to improve things in future by completing a short survey to let us know what you think.

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Report a street cleaning problem

You can help us keep our streets clean by reporting dog fouling, fly tipping, fly posting, graffiti, street littering and full litter bins.

You can report issues online using the Love Clean Streets website or app, which we have recently updated so you can use it to report lots more.

The site and app allows you to report issues on the street like:

  • dog fouling
  • fly-posting
  • fly-tipping
  • graffiti
  • overflowing bins 
  • litter
  • plus lots more, including the addition of some new rubbish and recycling services, such as letting us know about a missed collection. 

If you see a problem in your street, you can simply take a picture, provide some basic details, and we’ll sort it for you. You’ll even be able to track our progress and will be notified as soon as we resolve the issue.

Report it

You can report it in the following ways:

  • Download the Love Clean Streets app to your phone. From Google Play or the Apple store.
  • Log into your My Islington account. If you don’t have an account and want to track your reports and access more services like council tax, register now.
  • Report anonymously through the Love Clean Streets website. You won’t be able to track your report if you choose this option. 
  • Alternatively, you can give us a call on 020 7527 2000.

How quickly we respond 

We aim to remove fly-tipped waste from public land within 24 hours of being told of it. We remove all abusive and racist graffiti within 24 hours. Most other types of graffiti will be removed within five working days.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.