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  5. How we are doing as a landlord

Some online services unavailable on Saturday 23 November and Monday 25 November

Due to essential maintenance some of our online services will be unavailable over the next few days.

  • On Saturday 23 November between 9am–5pm you will be unable to view your council tax, council tax support and housing benefits accounts or documents while we upgrade our systems.
  • On Monday 25 November between 6–11pm our online parking services will be unavailable. During this time, you won’t be able to review or pay for parking tickets or buy parking permits or visitor vouchers.

We are sorry for any inconvenience while we carry out these necessary works.

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Regulatory judgments

Find out about inspection reports, regulatory judgements about the council as a landlord and our response​.

Regulator of Social Housing

All social housing providers are controlled and maintained by the Regulator of Social Housing. Read more about what they do.

They are starting a new way of inspecting landlords in April 2024. When we have been inspected, we will include the new report on this page.

The Housing Ombudsman

When residents living in council and housing association homes are not satisfied with the outcome of a complaint to their landlord, they can get help from the Housing Ombudsman. The Ombudsman will investigate their complaint.

We will publish inspection reports and regulatory judgements about the council as a landlord and our response. We will also share the Housing Ombudsman's investigation into systematic failure on this page when it is ready.

Housing Ombudsman special report - published 24 October 2023, including Islington Council's response.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.